for the purchase of tickets for and access to events

of the Rhine-Ruhr 2025 FISU World University Games gGmbH

These General Terms and Conditions for Admission Tickets apply to the legal relationship established by the order and/or purchase of admission tickets (“admission tickets”) for events of the Rhine-Ruhr 2025 FISU World University Games Organizing Committee gGmbH (“Organizer”) from the Organizer or vivenu GmbH (“Authorized Provider”), in particular for admission to events such as the Rhine-Ruhr 2025 FISU World University Games, insofar as these are at least co-organized by the Organizer (“Events”), as well as for access to and stay at the official venues of the Events (“Venues”), unless separate general terms and conditions (“GTC”) apply to the respective Event or Venue.

2.1 Sales channels: Tickets for events of the organizer may only be purchased from the organizer or the authorized provider. Third-party platforms such as viagogo, Global Ticket, StubHub, etc. are expressly not authorized providers or affiliated sales agents of the authorized provider and are not entitled to offer valid tickets. In addition to these Ticket T&Cs, the T&Cs of the authorized provider in relation to advance sales via https://ticket.rhineruhr2025.com/ may apply.

2.2 Ordering: When ordering tickets online via https://ticket.rhineruhr2025.com/, buyers submit a binding offer to conclude a contract with the organizer by using the online command provided for this purpose. The receipt of the offer is confirmed to the buyer. However, this confirmation is merely a confirmation of receipt of the online order and not yet an acceptance of the buyer's offer and is subject to the availability of the tickets ordered and the consideration of any special circumstances (e.g. hygiene, safety aspects). On the basis of these General Terms and Conditions for Admission Tickets, a contract between the organizer and the purchaser shall only come into effect with the express confirmation of the order, the (possibly electronic) dispatch or the deposit of the admission tickets, depending on which event occurs first. If an order is placed on site or by telephone, the contract is concluded when the tickets are handed over or dispatched.

2.3 Prices and payments: The ticket price is based on the organizer's ticket price list valid at the time of ordering, which can be viewed at https://ticket.rhineruhr2025.com/. Ticket orders will only be processed using the approved payment methods (e.g. PayPal, credit card). In addition to the ticket price, the organizer may charge the purchaser shipping costs and/or reasonable service fees for services provided in their interest (e.g. system fees) in the case of ticket shipping.

In the event of unsuccessful payment for which the purchaser is responsible (e.g. lack of credit card or account coverage, chargeback), the organizer is entitled to cancel the order without compensation and/or to block the corresponding tickets. These then lose their validity. Any additional costs incurred must be reimbursed by the purchaser. The organizer reserves the right to demand further compensation.

2.4 Dispatch and deposit of admission tickets: The dispatch of admission tickets and their deposit for collection are only offered in exceptional cases and by prior arrangement. There is no entitlement to this service. Should shipping be agreed in exceptional cases, this will be at the expense of the purchaser and an individually determined handling fee will be charged. There are no shipping costs for the download or electronic dispatch of admission tickets as print@home/mobile admission tickets, as these do not count as dispatch. In the case of orders placed at short notice, a deposit of the tickets for collection can be agreed between the purchaser and the organizer in special cases. A reasonable deposit fee may be charged for this. Tickets can only be collected by the purchaser or a person authorized in writing by the purchaser upon presentation of an official ID or other official document suitable for identification.

2.5 Ticket complaints: In the case of tickets with obvious defects, purchasers are obliged to complain about these immediately, generally within five (5) working days of receipt of the ticket and before the start of the event. In the case of tickets purchased or ordered in advance from the authorized provider, the complaint must be addressed to the authorized provider. The defect must be specified and the ticket must be returned. Otherwise the entitlement to withdrawal or replacement tickets for the respective event shall lapse after the start of the event. The complaints provisions expressly do not apply to tickets that have been lost in transit or to tickets that have not been ordered, or in the event of a complaint that is demonstrably due to the fault of the organizer. 

3.1 No right of revocation or withdrawal: When purchasing an admission ticket, the purchaser is not entitled to a two-week right of revocation or withdrawal, regardless of whether the organizer or the authorized provider offers admission tickets by means of distance communication in accordance with § 312c para. 2 BGB and thus a distance contract in accordance with § 312c para. 1 BGB may exist. Orders are therefore binding and final and cannot be changed or withdrawn. 

3.2 Ticket returns: Refunds are generally not possible for this event. Under certain circumstances, refunds may be made as a gesture of goodwill. Requests for refunds must be submitted in writing via ticketing@rhineruhr2025.com. The decision will be made by the ticket management. No refunds will be made on site unless there are exceptional circumstances.

3.2.1 Ticket exchanges: Exchanges between events are only possible for tickets for competition days of the same category. It is not possible to exchange tickets for the opening and closing events. Tickets for competition days can only be exchanged under the following conditions: 

Exchange requests must be submitted by May 31, 2025; 23:59. Tickets purchased after this date cannot be refunded. 

The person must first purchase a new ticket for their new preferred date via their ticket account. The ticket account must match the account originally used. 

Exchange requests must be made in writing to ticketing@rhineruhr2025.com. 

Tickets already sent by post (physical thermal tickets) must be returned to the organizer before the exchange can take place. 

An exchange is only possible if the same number of tickets in the same category are ordered; no compensation for a higher price will be granted. 

The organizer will then confirm the purchase of the new tickets and refund the original tickets.

3.3 Damaged print@home/Mobile admission tickets: In the event of a technical defect in print@home/Mobile admission tickets, the organizer will block the admission tickets in question as soon as it becomes aware of the defect and issue new admission tickets if the purchaser can provide proof of legitimacy. However, this does not apply to technical defects that are clearly attributable to the purchaser (e.g. defective cell phone, illegible printout, etc.). 

3.4 Loss of tickets: For security reasons, lost or damaged tickets will not be replaced. In individual cases, lost or damaged tickets may be replaced as a gesture of goodwill. This is at the sole discretion of the organizer or, in the case of advance sales, the authorized provider

4.1 Impermissible transfer: Tickets are sold exclusively for private use. The purchase of tickets for the purpose of economic gain or commercial resale is prohibited and is at the sole discretion of the organizer and/or the authorized provider. In particular, a person in possession of tickets is not permitted to 

- use their tickets for other commercial purposes, in particular for marketing, advertising, as a prize in a competition or prize draw or as part of a travel package, 

- offer their tickets for sale and/or sell them publicly, in particular by way of auctions, including online (e.g. on eBay, eBay classifieds, Facebook) and/or via sales platforms not authorized by the organizer (e.g. viagogo, seatwave, StubHub, etc.), 

- transfer tickets regularly and/or in large numbers, 

- to sell or transfer tickets to commercial and professional resellers and/or ticket dealers or ticket platforms, 

- transfer their admission tickets above the sales price plus pro rata transaction costs (shipping costs, advance booking fees, system fees); a price mark-up of up to 10% to compensate for the transaction costs incurred is permitted. 

4.2 Permitted transfer: The private transfer of an admission ticket for non-commercial reasons, in particular in individual cases of illness or other prevention of the person, is permitted, provided that it is not a case of inadmissible transfer within the meaning of Section 4.1, and the person (1) expressly informs the new holders* of the scope and content of these Ticket T&Cs, (2) the new holders* agree to the application of these Ticket T&Cs between them and the organizer and (3) the transfer is only permitted under the following conditions: 

- The ticket holder can be adjusted via the customer account or via the link provided in the email with the tickets 

4.3 Transfer of discounted tickets: With regard to the permitted transfer of discounted tickets, the provisions of section 4.2 apply with the additional proviso that a transfer is only possible if the new holders also meet the requirements for the discount. 

4.4 Sanctions in the event of an unauthorized transfer: In the event of an unauthorized sale or use of tickets in accordance with clause 4.1, the promoter is entitled, 

a) not to deliver or dispatch any admission tickets that have been used in breach of the provisions of clause 4.1, 

b) to block admission tickets and other admission tickets purchased by the respective ticket holder and to deny them admission to the event without compensation and to expel them from the venue if they have already been granted admission, 

c) In the event of such a breach of these General Terms and Conditions for Admission Tickets, the organizer shall be entitled to demand payment of an appropriate contractual penalty of up to € 3,000. The exact amount of the contractual penalty shall be determined by the organizer at its own discretion and, in the event of a dispute, shall be subject to judicial review as to its appropriateness. The nature and extent of the fault (intent or negligence), performance of the ticket holders with regard to compensation, etc. shall be taken into account. Further claims, including claims for damages, remain unaffected. 

Any case of a refund mentioned in the following clauses is excluded from the shipping costs, the system fee of €0.50 per ticket and the service costs.

Buyers acknowledge that a number of competitions are open-air events and therefore the start and execution of the respective event are weather-dependent and can be influenced by the weather. Furthermore, in the case of sporting events, decisions on the approval of the start, interruption, postponement or cancellation are made without exception by the organizer, taking into account, among other things, the safety of the athletes and spectators. In this respect, the organizer is entitled to cancel, postpone or, if necessary, interrupt the respective event if unforeseen circumstances or circumstances for which the organizer is not responsible make it impossible to hold the event. Persons wishing to attend the events are therefore obliged to inform themselves about the weather conditions and the respective start of the event, possible postponements, cancellations and applicable safety and hygiene regulations in the usual media and on www.rhineruhr2025.com before arrival. In all other respects, the following provisions apply. 

In the event of a postponement or relocation of a competition to another day, the admission tickets (day tickets) are not valid for the alternative date. Ticket holders are only entitled to a refund of the ticket price if the ticket in question was not used or was only scanned at the venue of the postponed sporting event. Refund requests must be submitted to the organizer in text form (by email or via the support portal). 

In the event of a postponement or relocation of the opening and/or closing ceremony, the tickets remain valid. In this case, it is possible to withdraw from the contract. The withdrawal must be declared to the organizer in text form (by e-mail is sufficient). Purchasers will be refunded the ticket price paid upon presentation of the corresponding tickets. 

In the event that an event is canceled, ticket holders are not entitled to a refund of the ticket price if the organizer is responsible for the cancellation. 

In the event of a complete competition day being canceled (full-day cancellation of all sports at all venues) or the opening/closing ceremony, the ticket price paid will be refunded on presentation of the corresponding ticket. 

In the event of cancellation of an individual competition, the ticket price can only be refunded if the ticket in question has not been used or has only been scanned for the venue of the canceled sport. Refund requests must be submitted to the organizer in text form (by email or via the support portal). 

If an event is held under complete (or partial, if a ticket is affected by partial exclusion) exclusion of the public in accordance with the provisions of a competent association or authority, both the organizer and the purchasers are entitled to withdraw from the contract for the purchase of tickets for the respective event. The withdrawal of the affected purchasers must be declared in text form (by e-mail is sufficient), by fax or in writing by post. The affected purchasers will receive a refund of the price paid less shipping, system or service costs upon presentation or sending of the original tickets at their own expense.

6.1 Right of access: Tickets for the organizer's sporting events (opening and closing ceremonies excluded) generally entitle the holder to access to all competition venues on the respective day of validity. In the event that the maximum permitted visitor capacity at a competition venue is reached in total or in individual sub-areas, no admission can be granted to these areas. In this respect, there is no guarantee that it will be possible to attend an explicitly requested individual event.  

This applies to the following ticket types: Ground Pass / Season Ticket , Day Ticket + Hostcity . All other ticket types are tickets dedicated to one sport and guarantee a seat for the duration of the selected sport. Access to the venue is only permitted with a valid ticket. The organizer is entitled to personalize admission tickets. In this case, only the person specified on the admission tickets or identifiable by other identification criteria (QR code, etc.) or the person who has purchased the admission tickets as part of a permitted transfer in accordance with Section 4.2 shall be granted access to the event, subject to the inclusion and application of these Admission Ticket T&Cs, provided that a valid personal document can be presented. If no identity document is presented or if it is not valid, admission may be refused. In the case of print@home/mobile admission tickets, access to the event venue may also be refused if technical faults that are clearly attributable to the person (e.g. defect in the cell phone, illegible printout, etc.) mean that electronic access control is not possible. The rejected person is not entitled to any compensation. Upon request, the admission ticket together with the identity document must also be presented at any time at the event venue to the operator of the respective event venue, the organizer or a person appointed by them. The admission ticket only entitles the holder to access the correspondingly authorized areas. 

6.2 Special admission requirements/pandemic control: If certain requirements have to be met for good cause, e.g. due to mandatory safety regulations to combat pandemics or to partially exclude the public in accordance with official requirements, and/or proof is required for the purchase of admission tickets and/or access to the event venue (e.g. proof of vaccination, testing or recovery), the Organizer is entitled and obliged, subject to the applicable data protection regulations, to obtain such proof or certificates by way of an admission requirement (immediately prior to access to or presence on the event premises) and to check compliance with such regulations. If visitors are unable to meet the relevant conditions and requirements, the organizer is entitled to refuse the purchase of tickets and/or access to the event venue. In the case of tickets that have already been purchased, visitors and the organizer are entitled to withdraw from the ticket purchase contract for the respective event. There is only a right to a refund of the price paid (less the fees incurred) if the regulations have changed but the information on www.rheineruhr2025.com has not been updated in such a way that it was possible to find out about it in good time. Otherwise, there is no right to a refund.

If the measures require the collection or processing of particularly sensitive personal data (health data), corresponding data protection notices will be provided at www.rheineruhr2025.com.

Visitors also agree that the organizer is entitled to set specific admission times for specific tickets for good cause, e.g. due to mandatory security regulations to combat pandemics or to avoid large crowds.

In this case, the persons concerned are obliged to comply with the corresponding schedule. In the event of intentional or negligent non-compliance, access to the event venue outside of the specified time frame may be refused without compensation.

In addition, it must be acknowledged that additional rules, regulations and requirements regarding the purchase of tickets and access to and presence at the event venue may apply for good cause, e.g. due to mandatory safety regulations to combat pandemics, in particular due to official and/or instructions or orders of the responsible association (e.g. safety and hygiene concepts).

In the event of an infection with Covid-19 or a quarantine due to contact with a Covid-19 infected person, the purchased tickets will not be refunded.

These rules, regulations and requirements will be made available to the buyer in good time and must be observed by the buyer from the time of their announcement. For example, it may be necessary for a person to be asked to provide further personal data about themselves and/or any persons accompanying them (see section 4.2 on permissible transmission) to the organizer in accordance with the applicable data protection regulations for the purpose of tracing chains of infection as part of prescribed safety measures to combat the pandemic.

Likewise, persons may be required to change their seat at the event venue, e.g. to comply with distance regulations as part of prescribed pandemic control safety measures, or may be subject to certain information or reporting requirements. The relevant instructions and regulations must be observed. If a person does not agree with these instructions and regulations, they are entitled to withdraw from the contract for the respective event if admission tickets have already been purchased. They will then receive a refund of the price paid, less the fees incurred, upon presentation or delivery of the original admission tickets at their own expense.

6.3 Concessionary tickets: Holders of concessionary tickets must carry and present appropriate proof of eligibility for the relevant concession. If such a document is not presented or is invalid, admission may be refused; the person refused entry is not entitled to any compensation.

6.4 Re-entry: The Organizer fulfills its obligations with regard to admission by granting persons with an admission ticket one-time access to the event(s). In principle, admission tickets lose their validity when leaving the event location. However, “re-entry” is permitted if the admission tickets are scanned by the Organizer's service personnel when leaving the event location. In the event of re-entry, the respective ticket terms and conditions continue to apply and, if necessary, security, personal and bag checks will be carried out again.

6.5 Access for children and young people: Children up to 4 years of age do not require a ticket for any event if they do not require a seat (at events with assigned seating).

Every child/young person aged 5-17 requires their own ticket to enter the event venue. The statutory provisions for the protection of minors apply to the admission of children and young people. Children under the age of 14 are only allowed entry if accompanied by a parent or legal guardian. Children over the age of 14 who are not accompanied by a parent or legal guardian must present appropriate official identification to prove their identity. Other regulations may apply depending on the requirements of the local administration. These take precedence over the above regulations.

6.6 Proof of eligibility for a discount: Holders of discounted tickets must present proof of eligibility for a discount upon request. The following documents are accepted:

– Children up to 14 years of age: proof of date of birth after July 2010.

– Senior citizens over 65 years of age: photo ID with date of birth before June 1958

– Trainees: proof of an ongoing training program

– Job seekers: current proof of unemployment (unemployment certificate)

– People with disabilities: valid disability ID

7.1 House rules: By entering the event venue, the buyers agree to comply with the house and service rules as well as the code of conduct set up by the organizer, both of which can be found at www.rheineruhr2025.com. These apply upon entry to the event venue, regardless of the validity of these ticket terms and conditions.

At the event venue, the instructions of the operator and the organizer and the security personnel for the implementation of the house rules must be followed.

7.2 Disruptive behavior: Any violation of the aforementioned house and/or service rules and/or the following rules of conduct may result in the confiscation or blocking of the ticket without compensation, the forfeiture of the right of access or expulsion from the event venue.

Persons who are visibly under the influence of alcohol or drugs, who are wearing masks, or who behave violently or in a manner that violates public order, or who give reason to fear such behavior, will be denied access to the event venue.

In particular, it is prohibited to carry the following items, among others:

• Weapons of any kind, as well as items that can be used as weapons or projectiles. This also includes self-defense devices such as pepper sprays.

Glass containers, bottles and cans or other items made of glass or other fragile, splintering or particularly hard materials that could cause injury due to their nature

Pyrotechnic material such as fireworks, Bengal lights, smoke bombs, smoke powder, flares, sparklers, etc.

• Bags and backpacks larger than 50 x 30 x 20 cm. The security service is entitled to carry out bag and backpack checks at its own discretion.

• Writings, posters, emblems and other objects (including items of clothing) that serve to express an inadmissible opinion (e.g. racist, xenophobic, right- or left-wing extremist, anti-Semitic, National Socialist or political propaganda material)

• Drugs within the meaning of the Narcotics Act (BtMG); their consumption is also prohibited

• Animals of any kind, except for seeing-eye dogs and assistance dogs in consultation with the operator/organizer

• Plastic containers, plastic bottles or tetrapacks with beverages for personal use that exceed a maximum quantity of 500 ml per person

• Private sports equipment such as bicycles, skateboards, rollerblades

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Commercial register Düsseldorf: HRB 95907

VAT registration number (§ 27a UStG): DE349373831

Person responsible for content (Section 18 (2) MStV): Niklas Börger

The European Commission provides a platform for online dispute resolution, which can be accessed via the following link: https://ec.europa.eu/odr

The Rhine-Ruhr 2025 FISU Games gGmbH is not willing and is not obliged to participate in dispute resolution proceedings before a consumer arbitration board.

The contents of this online ticket platform, available at  (“website”), have been prepared with the greatest possible care. However, the Rhine-Ruhr 2025 FISU Games gGmbH does not guarantee the accuracy, completeness or timeliness of the content provided. Liability claims against Rhine-Ruhr 2025 FISU Games gGmbH, which relate to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect or incomplete information, are excluded in principle, unless there is demonstrably intentional or grossly negligent fault on the part of Rhine-Ruhr 2025 FISU Games gGmbH.

The website may also contain direct and indirect links (hyperlinks) to external third-party websites over whose content Rhine-Ruhr 2025 FISU Games gGmbH has no influence. In this respect, Rhine-Ruhr 2025 FISU Games gGmbH cannot assume any liability for this third-party content. The provider or operator of the respective website is solely liable for the contents of the linked pages as well as for illegal, incorrect or incomplete contents and in particular for damages arising from the use or non-use of such information. The Rhine-Ruhr 2025 FISU Games gGmbH shall only be liable if the Rhine-Ruhr 2025 FISU Games gGmbH is aware of the contents and it would be technically possible and reasonable for it to prevent use in the case of illegal content.

The Rhine-Ruhr 2025 FISU Games gGmbH will endeavor to provide the website for retrieval with as little interruption as possible. However, even with the utmost care, downtime cannot be ruled out. The Rhine-Ruhr 2025 FISU Games gGmbH reserves the right to change or discontinue the website or parts thereof at any time. The Rhine-Ruhr 2025 FISU Games gGmbH does not assume any liability for interruptions or other disruptions caused by incorrectly created files or incorrectly structured formats.

All content and structures of the website  are protected by copyright and ancillary copyright laws. Publication on the World Wide Web or in other Internet services does not constitute a declaration of consent for any other use by third parties. Any use not permitted by German copyright law requires the prior written consent of Rhine-Ruhr 2025 FISU Games gGmbH.

The following persons hold the copyrights to the individual images on the website: © Niklas Börger

Rhine-Ruhr 2025 FISU World University Games

organized by Rhine-Ruhr 2025 FISU Games gGmbH

The protection of your personal data is very important to us at Rhine-Ruhr 2025 FISU Games gGmbH (“RR2025 gGmbH” or “we”). Therefore, we only process your personal data if we are legally permitted to do so. The General Data Protection Regulation (GDPR) provides such legal permission. We take the data protection requirements of the GDPR into account in our processes and procedures. Among other things, it requires us to inform you about what personal data we process, for what purpose and for how long we do so.

Accordingly, we will inform you below about the purpose and legal basis for which we process your personal data, for how long and what rights you have with regard to data processing when you visit our online ticket platform ([https://ticket.rhineruhr2025.com) ("ticket website “ or “online ticket platform”) on the basis of the General Terms and Conditions for the Purchase of Tickets for and Access to Events of Rhine-Ruhr 2025 FISU Games gGmbH https://ticket.rhineruhr2025.com/agb]) (“Admission Ticket T&C”) for admission tickets (“Admission Tickets”) for events as part of the Rhine-Ruhr 2025 FISU Games, which will take place in Bochum, Duisburg, Essen and Mülheim an der Ruhr (“Venues”) in the period from July 16, 2025 to July 27, 2025 (“Events”), and you are also staying at the Venues for the purpose of attending the Events.

Please take the time to read our data protection information, as it contains important information about how we handle your personal data.

1. Who is responsible for processing my personal data?

a. Name and contact details of the person responsible

Responsible for the processing of your personal data within the meaning of Art. 4 No. 7 GDPR are:

with its registered office at Nördlicher Zubringer 9-11, 40470 Düsseldorf,

• the Fédération Internationale du Sport Universitaire (“FISU”),

based at Quartier UNIL-Centre, Bâtiment Synathlon, CH-1015 Lausanne, Switzerland, can be reached by phone at [xxx] and by email at [xxx].

With regard to the online ticket platform, we determine the purposes and means of your visit to the platform/website and your registration and purchase of tickets together with the FISU. We are therefore jointly responsible with the FISU for the protection of your personal data with regard to the processing described below (Art. 26 GDPR).

In this regard, we have concluded a joint responsibility agreement that, in particular, regulates our respective obligations under Art. 13, 14 and 15 to 22 GDPR. It is specified therein that, even if there is a joint responsibility, we shall fulfill the data protection obligations towards you as follows: Each controller independently fulfills the corresponding information obligations towards you according to Art. 13, 14 GDPR and observes your rights as a data subject according to Art. 15 to 22 GDPR.

b. Contact details of the data protection officer

If you have any questions about data protection, please feel free to contact us by email at teamDatenschutz@werning.com.

2. General information on data processing

Personal data is any information about you that is personally identifiable. This information relates to you and makes you identifiable. This includes, for example, information such as first and last names, email addresses, but also usage data such as the IP address or your usage behavior.

When processing data, we strictly adhere to the principle of purpose-related data use in accordance with Art. 5 (1) (b) GDPR. The “principle of purpose limitation” means that all personal data is processed only for the purposes stated in this data use notice.

We therefore process your personal data only to the extent permitted by law. Disclosure or transfer of personal data will only take place in the cases described in Section 3. The personal data will be deleted or protected by technical measures (e.g. anonymization) as soon as the purpose of the processing no longer applies. This also occurs when a prescribed storage period expires, unless there is a need for further storage of the personal data for another storage purpose. Unless we are legally obliged to store the data for a longer period of time or to disclose it to third parties (in particular law enforcement authorities), the decision as to which personal data we process depends on how you use our ticket page.

3. purpose and legal basis of the individual data processing operations

If you visit our ticket page only for information about the Rhine-Ruhr 2025 FISU Games and us and our services, we process your data only to the extent necessary to be able to display our website on your end devices in the best possible way. In principle, it is possible to use the website without providing personal data. We say “in principle” because we process some of your information for a short time to enable you to view our website:

When you access our ticket page, the browser used on your device automatically sends information to our ticket page server. This information is stored temporarily in a so-called log file. The following information is collected and stored until it is automatically deleted:

• IP address of the requesting device shortened by the last octet,

• Website from which access is made (referrer URL),

• Browser used and, if applicable, the operating system of your terminal device, as well as

The data mentioned will be processed by us for the following purposes:

• Ensuring a smooth connection setup of the ticket page,

• Ensuring a comfortable use of our websites,

•    to check and ensure system security and stability, and

•    for other administrative purposes.

The legal basis for the data processing is Art. 6 (1) 1 lit. f GDPR. Our legitimate interest arises from the aforementioned purposes of data collection. Under no circumstances do we use the collected data for the purpose of drawing conclusions about you as a person. We do not merge this personal data with other data sources. Disclosure or transfer only takes place to the extent necessary for the operation of our websites, e.g. with storage by our host provider. A transfer to a third country or to an international organization is not intended.

b. Creating a user account on our ticket site / online ticket platform

You can create a user account on our ticket site / online ticket platform for easier use at [https://ticket.rhineruhr2025.com]. To do so, you enter the following data in an input mask and send it to us:

This data is collected, processed and used by us for the following purposes in an automated procedure:

• Provision of the customer account for our ticket site,

• Questions in connection with your customer account and/or orders placed,

• Information about changes to the ticket terms and conditions or data protection notices,

• Ensuring public safety (if necessary, enforcing a ban on entering the event venues).

Once you have created your user account, we will send you a link and ask you to confirm the email address provided using the so-called double opt-in procedure. This is how we ensure that you also have access to the email account provided and that your email address is correct. We process the password you have chosen exclusively in an encrypted form. By clicking the “Verify account” button, you confirm your registration and the creation of your account.

The legal basis for this is Art. 6 para. 1 sentence 1 lit. b GDPR, since the provision of the data is essential for the creation of your user account. Without this data, we cannot create a user account. The data will be used by us to provide your user account. It will be stored in your personal central user account. There you can view it at any time and change the password.

Furthermore, we collect the following additional personal data from you during the ticket purchase process for events organized by RR2025 gGmbH via our ticket page, provided that you have already created a user account:

• Home address (street, postcode, city),

If you have not previously created a user account and wish to purchase tickets as a guest, we collect the following personal data from you as part of the ordering process:

residential address (street, postcode, city),

This is done for the purpose of fulfilling the contract with you and for carrying out necessary pre-contractual measures, in particular for:

• Purchase of tickets (conclusion of contract),

The legal basis for this is therefore Art. 6 para. 1 sentence 1 lit. b GDPR. In addition, we process personal data in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, insofar as this is necessary for the fulfillment of legal obligations to which RR2025 gGmbH is subject as a legal entity. The purposes of processing include, in particular, tax-related retention obligations in accordance with § 147 of the German Fiscal Code or responding to official requests from regulatory and/or law enforcement authorities.

Beyond the actual fulfillment of the contract, we process personal data in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. This is permissible insofar as the processing is necessary to safeguard the legitimate interests of RR2025 gGmbH or a third party, provided that the interests or fundamental rights and freedoms of the data subject do not prevail, which require the protection of personal data. RR2025 gGmbH has such an overriding legitimate interest in the following cases: the execution of payment processing via external service providers, fraud prevention and prevention of ticket trading on the secondary market, the examination and optimization of procedures for needs analysis and direct customer contact, the assertion of legal claims, the defense in legal disputes and the guarantee of IT security in the case of contact requests via the contact form and/or other contact options to us.

If you write us an e-mail at our contact address given on the ticket platform or contact us via any other means of communication, the personal data you provide will be processed by our service provider and contract processor vivenu GmbH (“vivenu”), Kesselstraße 3, 40221 Düsseldorf. In this case, the personal data transmitted with the e-mail or message and provided by you (name, e-mail address, your IP address and the date and time of the contact request) will be stored.

This information is transmitted by your e-mail client or other means of communication and processed in the IT systems of vivenu. The processing of this personal data is necessary for vivenu to respond to your request.

The legal basis for this data processing is our legitimate interest in answering your request in accordance with Art. 6 (1) point f GDPR. If, after you have contacted us, you enter into a contract with us for the purchase of tickets, the further processing of your personal data will be based on Art. 6 (1) point b GDPR.

The personal data will be processed by vivenu for as long as necessary to answer your request. If your request should lead to a later conclusion of a contract, processing will take place as long as necessary to carry out pre-contractual measures or to fulfill the contract. If no contract is concluded, the personal data will be routinely deleted at least every six (6) months. Your personal data will not be merged with other data sources. Your personal data will not be disclosed to third parties.

The provision of your personal data in connection with sending an e-mail or contacting us and vivenu via any other communication channel is voluntary, so please only provide the personal data that you consider necessary for answering your request.

If you subscribe to our newsletter via the method provided on our ticket website, you agree to the receipt and the described procedures.

To register for the newsletter, we ask you to provide your name and e-mail address. Registration for our newsletter takes place in a so-called double opt-in procedure: after registration, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary to prevent registration with third-party e-mail addresses. Newsletter subscriptions are logged in order to be able to prove that the registration process meets legal requirements. This includes storing the login and confirmation times, as well as the IP address.

The data recorded in our newsletter registration form is used by us exclusively for sending our newsletter, in which we provide information about all our services and our latest news.

The dispatch of the newsletter and the associated performance measurement are based on the consent of the recipients in accordance with Art. 6 Para. 1 lit. a, Art. 7 DSGVO.

The registration process is logged on the basis of our legitimate interests in accordance with Art. 6 (1) point f GDPR. Our interest lies in using a user-friendly and secure newsletter system that serves both our business interests and meets user expectations, and also allows us to provide evidence of consent.

You can unsubscribe from our newsletter at any time, i.e. revoke your consent at any time without stating reasons and without suffering any disadvantages. You will find a link to cancel the newsletter at the end of each newsletter. We will delete your data immediately after you unsubscribe. Likewise, we will delete your data immediately in the event of an incomplete registration. We reserve the right to delete data without stating reasons and without providing prior or subsequent information.

It is also in our legitimate interest to use the e-mail address provided in the context of purchasing tickets for the purpose of direct marketing for similar goods or services (Art. 6 para. 1 sentence 1 lit. f DSGVO in conjunction with § 7 para. 3 UWG). Of course, personal data will only be used for this purpose in accordance with the legal requirements of the European DSGVO.

We will make use of this to an appropriate extent, taking particular account of your interest in information and your interest in avoiding annoying advertising.

If you no longer wish to receive direct advertising, you can object to the use of your e-mail address at any time. You will find the unsubscribe link in every e-mail in the imprint. Alternatively, you can also exercise your right of objection at any time in accordance with section 7.

To ensure security and effective prosecution, the respective grounds at the individual event locations in Bochum, Duisburg, Essen and Mülheim an der Ruhr, as well as parts of the surrounding area (in each case “event grounds”), are subject to video surveillance in accordance with Art. 6 (1) sentence 1 point f GDPR. In this context, ticket holders may be recognizable as visitors to the respective event grounds. Insofar as regulatory and law enforcement authorities use video surveillance systems on the event grounds and in the surrounding area during the events for the purposes of law enforcement and criminal prosecution, this is done under their own responsibility within the meaning of Art. 4 (7) GDPR.

For the purposes of public reporting and advertising for the events, we or third parties commissioned or otherwise authorized by us may, in accordance with Art. 6 (1) sentence 1 point (f) GDPR, create image and audio-visual recordings that may show ticket holders as visitors to the respective event venue and publicly reproduce these (in part) on our website or through other channels. Our legitimate interest lies in the interest of positioning and exploiting the events in the media as well. These image and audio recordings may be processed, exploited and publicly reproduced by third parties authorized by us (e.g. broadcasting, press) within the scope of the same legitimate interest.

Any recordings and the publication of these recordings by the press and/or radio present at the events are the responsibility of the data protection law within the meaning of Art. 4 (7) GDPR.

4. recipients or categories of recipients of personal data

Within the RR2025 gGmbH, those departments and decision-makers have access to your data that they need to fulfill their contractual and legal obligations. This is usually the Ticketing Management of RR2025 gGmbH, consisting of persons who have been obliged to maintain confidentiality and to handle data properly.

As described above, the FISU supports us in the process of ticket sales and in the general organization of the events. Therefore, the FISU also has access to the data you provide and store in your user account after registration and/or when purchasing tickets. This is done on the basis of our legitimate interest in the proper execution of the application and accreditation process in accordance with Article 6 (1) (1) (f) GDPR. Access to the data by the FISU in Switzerland is in accordance with data protection regulations, especially since the European Commission confirmed the adequacy of the protection of personal data in Switzerland in its decision of July 26, 2000 (Art. 45 para. 1 sentence 1 GDPR).

Your personal data will not be passed on to third parties for purposes other than those listed below. We will only pass on your personal data to third parties if:

a) you have given your express consent to do so in accordance with Art. 6 (1) sentence 1 lit. a) GDPR,